VAVAVA Return Policy

At VAVAVA, we want you to be completely satisfied with your fashion choices. If for any reason you are not happy with your purchase, we offer a hassle-free return policy to ensure you have a smooth shopping experience with us.

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1. Change of mind?

- If you change your mind due to wrong size, don't like the color or you no longer want it we offer exchanges and store credits within 15 days of the delivery date.

-Until the returned item(s) reach our facility, they remain your responsibility and property.

-If the item fails to meet our Return Conditions, it will not be accepted

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2. Return Period:

-Our return period lasts 15 days from the date of delivery. After this period, unfortunately, we cannot accept returns.

 

3. Return Instructions:

To initiate a return, follow these steps:

- Contact our customer support via email at vavavaactive@hotmail.com to request a Return.

- Please also add your order number and any other relevant information when applying for the return via email.

- Please ensure that the clothing items are unworn, unwashed, tags on and in the same condition as received. We reserve the right to refuse returns if the items are not in their original condition.

 

4. Exchange Process:

a. Upon receiving your returned item(s), we will inspect the product(s) to verify their eligibility for the return.

b. If the return is approved, you can choose between an exchange or store credit, 

In case the return is rejected due to violation of our return policy, we will contact you to discuss the options available.

 

5. Return Shipping Costs:

a. If the return is due to an error on our part (e.g., wrong item, defective product), we will provide a prepaid shipping label for your return.

b. For size exchanges, customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

 

6. Exclusions:

The following items are not eligible for return:

- Items marked as final sale or clearance.
- Clothing items that have been altered, customized, or washed.
- Products damaged due to misuse, negligence, or improper care.

-Any fake tan, stains or makeup up marks will not be accepted.

 

7. Damaged or Defective Items:

If you receive a damaged or defective clothing item, please contact our customer support team immediately, and we will arrange for a replacement or store credit as per your preference.

 

8. Customer Support:

Our dedicated customer support is available to assist you with any questions or concerns related to returns. You can reach us via email at vavavaactive@hotmail.com

We will be sighting our items before we send them off to make sure they are in the best condition and no faults occur.

 

9. Modifications to the Policy:

VAVAVA reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective from the date of posting on our website.

We value your satisfaction and strive to provide the best shopping experience possible. Thank you for choosing VAVAVA, and we look forward to serving you again!

VAVAVA return policy